HRM624 Conflict Management Final-Term Papers complete solved by vuhelp

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Paper 1
FINALTERM EXAMINATION Fall 2009
HRM624- Conflict Management (Session - 4)
Question No: 1 ( Marks: 1 ) - Please choose one
The only constant thing in this world is:
► Values
[FONT=&quot]► Change[/FONT]
► Conflict
► Perception
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following method of negotiation involves only one neutral party to resolve a conflict
among disputants?
[FONT=&quot]► Mediation [/FONT]page 7
► Simple negotiation
► Unassisted negotiation
► Negotiation with advocates
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Page 2 of 53
Mediation is a voluntary and confidential process in which a neutral third-party facilitator helps people
discuss difficult issues and negotiate an agreement.
Question No: 3 ( Marks: 1 ) - Please choose one
Which one of the following is likely to be highest level of trust?
► Calculus-based
► Experience-based
► Knowledge-based
[FONT=&quot]► Identification[/FONT]-based
Identification based trust The highest level of trust is identification-based trust.
Question No: 4 ( Marks: 1 ) - Please choose one
One of the parties is willing to take a risk that s/he will lose for the opportunity to obtain a huge
recovery is what type of barrier in conflict resolution?
► Jackpot syndrome page 78
► Lack of ripeness
► Loss aversion
► Mistrust
Jackpot syndrome One of the parties is willing to take a huge risk that he or she will
lost for the opportunity to obtain a huge recovery.
Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following style demonstrates a low level of concern for a person himself and a high
level of concern for others?
► Compromising
► Integrating
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[FONT=&quot]► Obliging[/FONT]
► Avoiding
3. The obliging (or accommodating) style, which represents a low level of concern for self and a high
level of concern for other
Question No: 6 ( Marks: 1 ) - Please choose one
A manager of the restaurant has dismissed the waiter from his job because he served rotten food to
a customer. This is the example of what type of power?
► Referent power
[FONT=&quot]► Coercive power [/FONT]not sure
► Normative power
► Reward power
Question No: 7 ( Marks: 1 ) - Please choose one
Physical strength is the source of which power?
[FONT=&quot]► Coercive power page 92[/FONT]
► Referent power
► Normative power
► Expert power
Physical strength,
weaponry, ability to
file a lawsuit, ability
to write threatening
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letters, having the
law on one’s side
Question No: 8 ( Marks: 1 ) - Please choose one
Diversity issues are related to all of the following, EXCEPT:
► Power
► Culture
► Stereotyping
[FONT=&quot]► Compromise page 99[/FONT]
1. The first category is stereotyping. Stereotyping is the attribution of thoughts, qualities, behaviors, and
attitudes to others based on their categorization into a social group.
2. The second category includes considerations of culture. Language, cultural values, perspectives, and
cultural attitude towards conflict, negotiation, and conflict resolution.
3. The third category of diversity issue is the issue of power. Power problems in diversity conflict include
the disempowerment of particular social groups and the existence of bigotry and prejudice based on social
group membership.
These categories frequently influence one another.
Question No: 9 ( Marks: 1 ) - Please choose one
The type of power which influences people by offering them something they want, is known as:
[FONT=&quot]► Reward power page 89[/FONT]
► Normative power
► Coercive power
► Referent power
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2.Reward / Exchange Power
Reward/exchange power is the flip side of coercive power. Reward/exchange power is the ability to
influence people by offering them something they value.
Question No: 10 ( Marks: 1 ) - Please choose one
In stereotyping we draw inferences about a person’s:
► Past, present and future
► Anticipated traits and behaviors based on logic
[FONT=&quot]► Anticipated behaviors based on his/her social category page 99[/FONT]
► All of the given options
1. The first category is stereotyping. Stereotyping is the attribution of thoughts, qualities, behaviors, and
attitudes to others based on their categorization into a social group.
Question No: 11 ( Marks: 1 ) - Please choose one
Over emphasis on a piece of information which may not be so important to determine a certain
event, is representing which of the following aspect of stereotype?
► Explaining away
► Selecting Weighting Processes
[FONT=&quot]► Stereotype over interpretation page [/FONT]101
► Stereotype consistent perception
Stereotype over interpretation Stereotypes that are true in a limited sense are overextended in importance
or applicability
Question No: 12 ( Marks: 1 ) - Please choose one
The mediator’s primary function is to narrow the gap between extreme disputants' positions by
providing evaluations of the merits of the dispute in:
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► Mediation
[FONT=&quot]► [/FONT]Evaluative mediation page 105
► Facilitative mediation
► Nonbinding evaluations
Evaluative mediation In evaluative mediation, the mediator’s primary function is to narrow the gap
between the positions taken by the two disputants. Evaluative mediation assumes that negotiation will be
a process of positional bargaining.
Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following is the most basic form of nonbinding evaluation consisting of an
adjudication process and its outcome is not obligatory?
► Summary jury trial
► Neutral evaluation
► Minitrial
[FONT=&quot]► Nonbinding arbitration page 134[/FONT]
. Non-binding Arbitration Non-binding arbitration is the most basic form of non-binding evaluation.
Non-binding evaluation simply consists of an adjudication process in which the out come is not binding.
Sometimes non-binding arbitration is a process chosen by private parties, but often it is a mandatory
process ordered by the court.