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MGMT630 Knowledge Management midterm paper

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MGMT630 Knowledge Management midterm paper
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12-04-2010, 05:40 AM
[FONT=&quot]MIDTERM EXAMINATION [/FONT]
[FONT=&quot]Spring 2010[/FONT]
[FONT=&quot]MGMT630- Knowledge Management (Session - 4) [/FONT]
[FONT=&quot]Time: 60 min [/FONT]
[FONT=&quot]Marks: 44[/FONT]

[FONT=&quot]Question No: 1 ( Marks: 1 ) - Please choose one[/FONT]
[FONT=&quot][/FONT][FONT=&quot]Which of these is [/FONT][FONT=&quot]NOT[/FONT][FONT=&quot] an element of technical knowledge and skill?[/FONT]
  • [FONT=&quot]► Hardware[/FONT]
  • [FONT=&quot]► [/FONT][FONT=&quot]System integration [/FONT]
  • [FONT=&quot]► Software[/FONT]
  • [FONT=&quot]► Network infrastructure correct[/FONT]

  • [FONT=&quot]Question No: 2 ( Marks: 1 ) - Please choose one[/FONT]
[FONT=&quot]Following are the examples of intangible resources [/FONT][FONT=&quot]EXCEPT:[/FONT]

  • [FONT=&quot]► Brand image[/FONT]
  • [FONT=&quot]► Innovation[/FONT]
  • [FONT=&quot]► [/FONT][FONT=&quot]Land Correct[/FONT]
  • [FONT=&quot]► Copyrights[/FONT]

  • [FONT=&quot]Question No: 3 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]All of the following are the terms used interchangeably for global economy [/FONT][FONT=&quot]EXCEPT:[/FONT]
  • [FONT=&quot]►[/FONT][FONT=&quot]Third Wave Economy [/FONT]
  • [FONT=&quot]► Electronic Economy[/FONT]
  • [FONT=&quot]► Third World Economy[/FONT]
  • [FONT=&quot]► Developed Economy Correct[/FONT]

  • [FONT=&quot]Question No: 4 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]Which of the following are the organizations related to theatres, televisions, actors, singers under one title?[/FONT]

  • [FONT=&quot]► Information industries[/FONT]
  • [FONT=&quot]► Knowledge industries[/FONT]
  • [FONT=&quot]► Ethics industries[/FONT]
  • [FONT=&quot]► Arts industries correct[/FONT]

  • [FONT=&quot]Question No: 5 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]Which of the following is among the three core levers of strategy?[/FONT]

  • [FONT=&quot]► Knowledge in products and services correct[/FONT]
  • [FONT=&quot]► Organizational memory[/FONT]
  • [FONT=&quot]► Knowledge in relationships [/FONT]
  • [FONT=&quot]► Knowledge assets[/FONT]

  • [FONT=&quot]Question No: 6 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]All of the following are the examples of knowledge databases [/FONT][FONT=&quot]EXCEPT:[/FONT]

  • [FONT=&quot]► Products and technologies[/FONT]
  • [FONT=&quot]► Customer's histories[/FONT]
  • [FONT=&quot]► Best practices Correct[/FONT]
  • [FONT=&quot]► Marketing strategies[/FONT]

  • [FONT=&quot]Question No: 7 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]Which of the following knowledge comprises all the insights, intuitions, and relational information we use to work with other people?[/FONT]

  • [FONT=&quot]► Categorized knowledge[/FONT]
  • [FONT=&quot]► Stored knowledge[/FONT]
  • [FONT=&quot]► People knowledge Correct[/FONT]
  • [FONT=&quot]► Immanent knowledge[/FONT]

  • [FONT=&quot]Question No: 8 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]The refining phase of knowledge management includes all of the following steps [/FONT][FONT=&quot]EXCEPT[/FONT][FONT=&quot]: [/FONT]
  • [FONT=&quot]► Contextualizing correct[/FONT]
  • [FONT=&quot]► Collaborating[/FONT]
  • [FONT=&quot]► Filtering[/FONT]
  • [FONT=&quot]► Projecting[/FONT]

  • [FONT=&quot]Question No: 9 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]Physical, cognitive and punctuation marks are examples of which of the following knowledge?[/FONT]
  • [FONT=&quot]► Procedural knowledge correct[/FONT]
  • [FONT=&quot]► Declarative knowledge[/FONT]
  • [FONT=&quot]► Tacit knowledge[/FONT]
  • [FONT=&quot]► Explicit knowledge [/FONT]

  • [FONT=&quot]Question No: 10 ( Marks: 1 ) - Please choose one[/FONT]
· [FONT=&quot]Reengineering shifts processes from one stage to another stage in a way which is more______________.[/FONT]

  • [FONT=&quot]► Productive correct[/FONT]
  • [FONT=&quot]► Monotonous[/FONT]
  • [FONT=&quot]► Efficient[/FONT]
  • [FONT=&quot]► Aggressive[/FONT]

  • [FONT=&quot]Question No: 11 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]IF mothers are women AND Sarah is a mother, THEN Sarah is a woman. This conclusion is based on which of the following reasoning? [/FONT]
  • [FONT=&quot]► Analogy Reasoning correct[/FONT]
  • [FONT=&quot]► Inductive Reasoning[/FONT]
  • [FONT=&quot]► Deductive Reasoning[/FONT]
  • [FONT=&quot]► Case–Based Reasoning[/FONT]



  • [FONT=&quot]Question No: 12 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]Which of the following statement refers to “shallow knowledge?”[/FONT]

  • [FONT=&quot]► Knowledge based on the fundamental structure, function, and behavior of objects[/FONT]
  • [FONT=&quot]► Readily recalled knowledge that resides in short-term memory correct[/FONT]
  • [FONT=&quot]► Surface information that experts verbalize easily[/FONT]
  • [FONT=&quot]► Knowledge used to create explicit knowledge[/FONT]

  • [FONT=&quot]Question No: 13 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]The branch of philosophy that studies the nature of knowledge, its presuppositions and foundations, and its extent and validity refers to which of the following term?[/FONT]

  • [FONT=&quot]► Epistemological[/FONT]
  • [FONT=&quot]► Ontological[/FONT]
  • [FONT=&quot]► Sociological [/FONT]
  • [FONT=&quot]► Psychological correct[/FONT]

  • [FONT=&quot]Question No: 14 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]Which of the following strategies focuses on developing new knowledge?[/FONT]

  • [FONT=&quot]► Stock strategy[/FONT]
  • [FONT=&quot]► Flow strategy[/FONT]
  • [FONT=&quot]► Growth strategy[/FONT]
  • [FONT=&quot]► Share strategy[/FONT]

  • [FONT=&quot]Question No: 15 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]Companies that offer customized products will fit in which of the following strategy?[/FONT]
  • [FONT=&quot]► Codification strategy[/FONT]
  • [FONT=&quot]► Personalization strategy[/FONT]
  • [FONT=&quot]► Growth strategy Correct[/FONT]
  • [FONT=&quot]► Stock strategy[/FONT]

  • [FONT=&quot]Question No: 16 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]I have a problem and I am looking for someone in the organization who has knowledge that can solve my problem.” In this situation according to the strategic school, management must have which of the following perspective? [/FONT]
  • [FONT=&quot]► Information-based perspective Correct[/FONT]
  • [FONT=&quot]► Technology-based perspective[/FONT]
  • [FONT=&quot]► Culture-based perspective[/FONT]
  • [FONT=&quot]► Structure-based perspective[/FONT]





  • [FONT=&quot]Question No: 17 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]Culture-based perspective is concerned with which of the following?[/FONT]

  • [FONT=&quot]► Access to information[/FONT]
  • [FONT=&quot]► Application of information technology[/FONT]
  • [FONT=&quot]► Knowledge sharing Correct[/FONT]
  • [FONT=&quot]► Application knowledge[/FONT]

  • [FONT=&quot]Question No: 18 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]Human capital is a general term that refers to all of the following resources [/FONT][FONT=&quot]that individuals directly contribute to an organization [/FONT][FONT=&quot]EXCEPT:[/FONT]

  • [FONT=&quot]► [/FONT][FONT=&quot]Physical [/FONT][FONT=&quot]resources[/FONT]
  • [FONT=&quot]► [/FONT][FONT=&quot]Knowledge resources[/FONT]
  • [FONT=&quot]► [/FONT][FONT=&quot]Social resources[/FONT]
  • [FONT=&quot]► Financial resources Correct[/FONT]

  • [FONT=&quot]Question No: 19 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]How can the organization’s employees improve the competence of customers, suppliers and other stakeholders? This strategic question is asked in which of the following knowledge transfer?[/FONT]
  • [FONT=&quot]► Knowledge transfers between individuals [/FONT]
  • [FONT=&quot]► Knowledge transfers from individuals to external structure Correct[/FONT]
  • [FONT=&quot]► Knowledge transfers from external structure to individuals [/FONT]
  • [FONT=&quot]► Knowledge transfers from competence to internal structure [/FONT]

  • [FONT=&quot]Question No: 20 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]Which of the following is viewed as a tool to aid internal decisions and descriptions of the company's knowledge assets to the shareholders? [/FONT]

  • [FONT=&quot]►Industrial capital reporting[/FONT]
  • [FONT=&quot]►Intellectual capital reporting[/FONT]
  • [FONT=&quot]►Social capital reporting Correct[/FONT]
  • [FONT=&quot]►Cultural capital reporting[/FONT]

  • [FONT=&quot]Question No: 21 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]Which of the following characteristics describes that “knowledge can be summarized for easier handling and can be packaged into small physical formats”?[/FONT]

  • [FONT=&quot]►Expandable[/FONT]
  • [FONT=&quot]►Compressible Correct[/FONT]
  • [FONT=&quot]►Transportable[/FONT]
  • [FONT=&quot]►Diffusive[/FONT]


  • [FONT=&quot]Question No: 22 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]Which of the following describes a sequence of relations relative to the main; for example if the gas gauge of your car indicates less than a quarter of a gas tank, you look for a CNG station? [/FONT]
· [FONT=&quot]►Fact[/FONT]
  • [FONT=&quot]►Heuristic[/FONT]
  • [FONT=&quot]►Procedural Rule[/FONT]
  • [FONT=&quot]►Common Sense Correct[/FONT]

  • [FONT=&quot]Question No: 23 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]An engineer installs machinery in a factory by using a manual. After this experience, he further installs machinery in another factory without use of manual. Engineer has transferred his knowledge from __________.[/FONT]
  • [FONT=&quot]►Explicit knowledge to Tacit knowledge[/FONT]
  • [FONT=&quot]►Tacit knowledge to Explicit knowledge[/FONT]
  • [FONT=&quot]►Explicit knowledge to General knowledge[/FONT]
  • [FONT=&quot]►General knowledge to Expertise knowledge Correct[/FONT]

  • [FONT=&quot]Question No: 24 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]“Building knowledge-sharing culture” is which type of the initiative in knowledge management?[/FONT]

  • [FONT=&quot]►External structure initiatives[/FONT]
  • [FONT=&quot]►Internal structure initiatives Correct[/FONT]
  • [FONT=&quot]►Competency initiatives[/FONT]
  • [FONT=&quot]►[/FONT][FONT=&quot]Complementary [/FONT][FONT=&quot]initiatives[/FONT]

  • [FONT=&quot]Question No: 25 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]Which of the following is correct about externalization, a component of Nonaka's model?[/FONT]
  • [FONT=&quot]►Convert tacit knowledge into more complex explicit knowledge Correct[/FONT]
  • [FONT=&quot]►Convert tacit knowledge into more complex tacit knowledge[/FONT]
  • [FONT=&quot]►Convert explicit knowledge into more complex tacit knowledge[/FONT]
  • [FONT=&quot]►Convert explicit knowledge into more complex explicit knowledge [/FONT]

  • [FONT=&quot]Question No: 26 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]Which of the following is correct about socialization, a component of Nonaka's model?[/FONT]
  • [FONT=&quot]►Convert explicit knowledge into more complex explicit knowledge[/FONT]
  • [FONT=&quot]►Convert tacit knowledge into more complex explicit knowledge[/FONT]
  • [FONT=&quot]►Convert tacit knowledge into more complex tacit knowledge Correct[/FONT]
  • [FONT=&quot]►Convert explicit knowledge into more complex tacit knowledge[/FONT]

  • [FONT=&quot]Question No: 27 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]Which of the following refers “to identify a common language to describe the sub processes which is required to produce the outputs in Knowledge-Value-Added theory?[/FONT]

  • [FONT=&quot]►Procedure instructions approach Correct[/FONT]
  • [FONT=&quot]►Process instructions approach[/FONT]
  • [FONT=&quot]►Development nstructions approach[/FONT]
  • [FONT=&quot]►Practice instructions approach[/FONT]

  • [FONT=&quot]Question No: 28 ( Marks: 1 ) - Please choose one[/FONT]
  • [FONT=&quot]According to Grover and Davenport (2001), organization can be viewed to have how many categories of buyers of knowledge?[/FONT]
  • [FONT=&quot][/FONT][FONT=&quot]►Two Correct[/FONT]
  • [FONT=&quot]►More than five[/FONT]
  • [FONT=&quot]►More than ten[/FONT]
  • [FONT=&quot]►Unlimited[/FONT]

[FONT=&quot]Question No: 29 ( Marks: 3 ) [/FONT]
[FONT=&quot][/FONT][FONT=&quot]Briefly explain the key attributes of intelligent behavior. [/FONT]




[FONT=&quot]Question No: 30 ( Marks: 3 ) [/FONT]
[FONT=&quot][/FONT][FONT=&quot] Write steps of approaching knowledge value added (KVA).[/FONT]


[FONT=&quot]Question No: 31 ( Marks: 5 ) [/FONT]
[FONT=&quot]Briefly explain what type of knowledge is used in each of these activities:[/FONT]
[FONT=&quot]a. [/FONT][FONT=&quot]tying a shoelace[/FONT]
[FONT=&quot]b. [/FONT][FONT=&quot]baking a pie[/FONT]
[FONT=&quot]c. [/FONT][FONT=&quot]debugging a computer program[/FONT]
[FONT=&quot]d. [/FONT][FONT=&quot]replacing a car’s flat tire[/FONT]
[FONT=&quot]e. [/FONT][FONT=&quot]driving in congested traffic[/FONT]



[FONT=&quot]Question No: 32 ( Marks: 5 ) [/FONT]
[FONT=&quot][/FONT][FONT=&quot]Write the three fundamental assumptions of Knowledge-Value-Added theory with the help of example.[/FONT]
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