06-14-2012, 05:52 PM
Assignment :
Suppose Areva worldwide Ltd is an IT consulting company focused on maximizing customer’s satisfaction and return on investment by delivering high- quality software solutions. An IT manager of a call center comes to Areva worldwide Ltd and communicates the requirements of his software application to Areva worldwide Ltd’s software engineer. The requirements are mentioned below.
a) An email application with task/contact manager and calendar.
b) An anti virus / virus scanner application.
c) A browser that facilitate searching, navigation and audio streaming.
d) Automatic call distribution programs that do even distribution of incoming calls to teams of customer-service representatives trained either to take orders, provide support.
You are required to identify the software postures for the above applications (for a, b, c, d) and explain them.
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